Returns and refunds policy

Last updated: October 16, 2026

Return window

CrownHouse, owned and managed by ECOMCROWN SOLUTIONS (OPC) PVT. LTD, accepts returns of eligible unused items within 14 days of delivery. Items must be in their original condition with all tags attached.

Requesting a return

Contact us within the return window with your order number, the items involved and the reason. Signed-in customers can request a full-order return after delivery from their order page. For individual-item returns or guest orders, contact us directly. A request is not an approval; wait for approval and instructions before sending products back.

Damaged or incorrect items

Contact us within 48 hours of delivery with your order number and clear photos if an item is damaged or incorrect. We will review the issue and arrange a replacement or refund where applicable. This reporting window does not limit applicable consumer rights.

Return shipping

Customers pay return shipping unless the item received is defective or incorrect. Contact us for the approved return address and shipping instructions.

Inspection and refunds

We inspect returned items to confirm eligibility and contact you about the outcome. For approved cash-on-delivery refunds, our team will arrange the refund method and expected timing with you directly. Refunds are not sent automatically by this website. Do not submit bank details or payment credentials through the contact form.

Contact us

For return, replacement or refund assistance, contact our customer service team using the details below and include your order number.

Questions? hello@crownhouse.in · +91 92321 33533

213, Diamond Trade Centre, New Palasia, Indore 452001, MP, India.